EVALUASI FAKTOR-FAKTOR KEBERHASILAN UNTUK KESUKSESAN IMPLEMENTASI ERP: PERSPEKTIF MANAJEMEN PERUBAHAN
DOI:
https://doi.org/10.34151/prosidingsnast.v1i1.5066Keywords:
Implementasi ERP, Manajemen Perubahan, Faktor Kritis KeberhasilanAbstract
Penelitian ini mengeksplorasi peran manajemen perubahan dalam implementasi sistem Enterprise Resource Planning (ERP). Masalah utama yang dihadapi adalah tantangan integrasi proses bisnis dan peningkatan efisiensi operasional yang sering terhambat oleh resistensi terhadap perubahan dan kurangnya dukungan manajemen. Metodologi yang digunakan adalah tinjauan literatur sistematis, yang melibatkan pencarian di berbagai basis data dan menghasilkan 30 artikel relevan yang diterbitkan antara tahun 2000 dan 2023. Hasil penelitian mengidentifikasi empat kategori utama peran manajemen perubahan dalam implementasi ERP: organisasi, sumber daya manusia, teknologi, serta kesuksesan dan evaluasi. Faktor Kritis Keberhasilan (CSFs) yang mempengaruhi implementasi ERP termasuk dukungan manajemen puncak, manajemen proyek, keterlibatan pengguna, pelatihan, dan komunikasi efektif. Berdasarkan hasil analisis yang telah dilakukan, dapat disimpulkan bahwa strategi manajemen perubahan yang efektif, seperti Kotter's 8-Step Change Model, Lewin's Change Management Model, dan ADKAR Model sangat penting untuk mengatasi resistensi dan memastikan kesiapan organisasi, yang pada akhirnya meningkatkan kinerja keseluruhan. Penelitian lebih lanjut dapat difokuskan pada evaluasi kinerja ERP dan eksplorasi hubungan antar CSFs untuk mengembangkan kerangka konseptual yang komprehensif dalam membimbing organisasi dalam implementasi ERP.
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