ANALISIS FAKTOR-FAKTOR PENGARUH KEPUASAN MAHASISWA TERHADAP SARANA DAN PRASARANA LABORATORIUM DI INSTITUSI XYZ

Abstract

XYZ Institution has the responsibility to provide facilities and infrastructure in the student learning process. The provision of these facilities and infrastructure is in the form of supporting facilities for the theoretical learning process and supporting facilities for the practical learning process. Learning facilities and infrastructure are one of the facilities to shape student success in meeting the Graduate Learning Outcomes (CPL) for each Course. However, this does not yet know student satisfaction in the use of learning facilities and infrastructure, especially supporting facilities for Practical Courses. In XYZ Institution, there is competition for accepting new students, both in State and Private Educational Institutions. One of the roles in the promotion of XYZ Institution is students. In analyzing these factors, the servqual method and importance performance analysis (IPA) were used. The results obtained were a gap value of -0.49668. This negative value indicates that respondents are not satisfied with the laboratory facilities and infrastructure of XYZ Institution. The influential attributes are the punctuality and operational hours of the laboratory, the implementation of practice in increasing understanding, the attitude and behavior of laboratory assistants and always accompanying during practicums, the implementation of practice in increasing understanding of theory and skills, laboratory assistants and assistants always provide assistance during practicums, administrative services, the value obtained is in accordance with what is done, students understand and comprehend the assistant's explanation, the ability to provide motivation for interest in learning, the existence of a practicum module and clarity of the material.