ANALISIS PENGEDALIAN KUALITAS PRODUK SABUN CUCI PIRING MENGGUNAKAN METODE SIX SIGMA DAN KAIZEN DI CV MASTER MULTI JAYA

Abstract

CV Master Multi Jaya is a company that produces dish soap, the problem being faced is that there are
defective products produced during the dish soap production process, therefore it is necessary to control quality
in the dish soap production process so that the production process no longer experiences product defects.
Quality control that aims to reduce the level of disability by using one method, namely the Six Sigma method
with DMAIC stages (difine, measure, analyze, improve, control) which can determine the characteristics of
defective products. At the refine stage, what is done is determining the object to be studied, namely dish soap
with characteristic defects such as incomplete packaging, stickers/labels, and packaging. For the measure stage, the data used is primary data. From the calculation results, the DPMO (Defects per million opportunities) value is 396,000 with a total sigma value of 41.92 and an average of 3.81. At the analysis stage it is used to determine the percentage of product defects where the percentage of sticker product defects is 57.88% where the percentage of defects produced by stickers is greater than the incomplete Packaging and Packaging defects where the percentage is 26.35 for incomplete packaging and 15.77 for packaging. From the results of the analysis, it can be concluded that the main cause of defects is the human factor, and based on the application of kaizen, the main line that must be applied by the company is stricter supervision or control in all fields.